Abstract

People-centred care is foundational to healthcare excellence. One urban Canadian long-term care residence recently participated in an initiative titled “Improving the Care Conference Experience” to engage residents and families in annual care conferences. The Institute for Healthcare Improvement introduced “care bundles” to group evidence-based practices within standard processes. For this initiative, one health region's Experience in Care team co-developed, implemented and evaluated an “experience bundle” for inclusive care conferences with key stakeholders including residents, family members, direct care providers and leadership. Our ongoing goal is to collaboratively create a culture shift from “doing to/for” to “doing with.”