quality improvement
The Cost of Care
Using the Time-Driven Activity-Based Costing Model in the Eye Clinic at The Hospital for Sick Children: A Case Study and Lessons Learned
Sanchita Gulati, David During, Jeff Mainland and Agnes M.F. Wong
Ensuring Safer Care
Towards a Responsive, Sustainable and Collaborative Model of Care at Toronto’s Michael Garron Hospital
Irene Andress, Sharon Navarro, Stephanie Collier, Sarah Coppinger and Priya Herne
Ensuring Safer Care
Surveillance Software and Prospective Audit and Feedback Rounds Advance Antimicrobial Stewardship at an Acute Care Community Hospital
Anna Lee, Susan John and Reena Lovinsky
Quality Improvement
A Technology-Enabled Solution to Manage Referrals to Hospice and Palliative Care Beds: The Ottawa SMART System as a Case Study
José Pereira, Kathy Greene, Lisa Sullivan, Samantha Zinkie (Mendis), Nicole Rutkowski, Peter Lawlor...
Introduction
Shaping the Future of Patient Experience Measurement in Canadian Healthcare
Jason M. Sutherland
Invited Essay
Experience of Care as a Critical Component of Health System Performance Measurement: Recommendations for Moving Forward
Kerry Kuluski, Michelle L.A. Nelson, C. Shawn Tracy, Carole Ann Alloway, Charles Shorrock, Sara Shea...
Commentary
Measuring Patient Experiences: Is It Meaningful and Actionable?
Sabrina T. Wong, Sharon Johnston, Fred Burge, Kim McGrail and William Hogg
Commentary
Engagement-Capable Environments – No Less Challenging than other Large System Changes
Carole A. Estabrooks