quality improvement
Discussion and Debate
Accountability for Community Benefit: A Reasonable Expectation for Canadian Hospitals
J. Ross Graham
Research Paper
The Search is on for Coherent Performance Measurement in Healthcare Organizations. Has Quebec Reached a Crossroads?
Philippe Fache, Claude Sicotte and Étienne Minvielle
ICES Report
Increasing Access to Health Administrative Data with ICES Data & Analytic Services
Lisa Ishiguro, Refik Saskin, Marian J. Vermeulen, Erika Yates, Nadia Gunraj and J. Charles Victor
Process Improvement
Repeated Diagnostic Imaging Studies in Ontario and the Impact of Health Information Exchange Systems
Blayne Welk, Kuan Liu, Ahmed Al-Jaishi, Eric McArthur, Arsh K. Jain and Michael Ordon
Process Improvement
Process Improvements to Reform Patient Flow in the Emergency Department
Shawn D. Whatley, Alexander K. Leung and Marko Duic
Process Improvement
Lean Transformation of the Eye Clinic at The Hospital for Sick Children: Challenging an Implicit Mental Model and Lessons Learned
Agnes M. F. Wong, David During, Michael Hartman, Stephanie Lappan-Gracon, Melody Hicks and Shiraz B...
Process Improvement
Implementing Patient-Oriented Discharge Summaries (PODS): A Multi-site Pilot Across Early Adopter Hospitals
Shoshana Hahn-Goldberg, Karen Okrainec, Cynthia Damba, Tai Huynh, Davina Lau, Joanne Maxwell, Ryan M...
Process Improvement
Decentralizing the Team Station: Simulation before Reality as a Best-Practice Approach
Jackie Charko, Alice Geertsen, Patrick O'Brien, Wendy Rouse, Ammarah Shahid and Denise Hardenne
Data Quality
Yes, Doctors, You Were Right. The Data Were Wrong: One Organization’s Data Quality Journey
Michael Heenan, Ted Rogovein, Elizabeth Buller and Anthony Plati
High-Performing Healthcare Teams
Advancing Interprofessional Collaborative Teams in the Winnipeg Health Region
Kathleen Klaasen, Susan Bowman and Paul Komenda