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Articles

Patient-Centred Care

Improving the Patient Experience through Design

Brian R. Golden, Rosemary Hannam, Heather Fraser, Mark Leung, Sarah Downey, Janice Stewart and Eugen...

CHSRF Knowledge Transfer

Engaging Patients to Improve Healthcare Quality

Mireille Brosseau and Jennifer Verma

Book Review: The Canterbury Tales of Healthcare Improvement: A Review of “Lessons Learned in Changing Healthcare …and How We Learned Them.”

David C Leach

The Canterbury Tales of Healthcare Improvement: A Review of “Lessons Learned in Changing Healthcare …and How We Learned Them.”

David C Leach

Nursing Research

Implementing Health Outcomes for Better Information and Care (HOBIC): Lessons from an Early Adopter Site

Deborah Tregunno, Sandra Gordon and Peter Gardiner-Harding

Invited Essay

Using Common Work Environment Metrics to Improve Performance in Healthcare Organizations

Graham Lowe and Ben Chan

The Greatest Checklist

Neil Seeman

A Participatory Approach to Assessing Refugee Perceptions of Health Services

Brett D. Nelson, Marya Getchell, Stephanie Rosborough, Benjamin Atwine, Elijah Okeyo and P. Gregg Gr...

Columns

CIHI Survey: Bariatric Surgery in Canada

Janine Arkinson, Hong Ji, Shafagh Fallah, José Pérez and Heather Dawson

Patient Safety

Implementation of an Enterprise Risk-Management Program in a Community Teaching Hospital

Genefer Behamdouni and Kathy Millar